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FAQs

It’s natural to have questions. We hope Westminster Canterbury Richmond has all your answers.

Whether you’re just beginning to educate yourself on senior living options, or feel like you’ve looked at every retirement community, complex and village in the Richmond, Virginia area, there’s a lot to know and compare. We’re sure the more you know about Westminster Canterbury Richmond, the more you’ll like us. We encourage you to become a well-informed consumer. 

Don’t see your question here? Contact us directly and we’ll be glad to give you a personalized answer: Click here to contact us online or call 800-445-9904.

  • What is a Continuing Care Retirement Community?

    A Continuing Care Retirement Community—also known as a Life Care Community—provides true peace of mind because, in addition to offering a variety of living accommodations, convenient services and amenities, it provides a continuum of care and the assurance of on-campus Assisted Living, Skilled Nursing Care and Memory Support, should you ever need it. Residents live in a residential community with people who share their values, interests and outlook. Residents live in their own apartment or home and are free from the stress of maintenance, housekeeping and meal preparation.

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  • How does it differ from living at home?

    The reality is, living at Westminster Canterbury Richmond is like living at home. The difference is: You gain a new maintenance-free lifestyle, new friends, convenient and varied opportunities, and the freedom you're accustomed to—but with extra comfort, ease and safety.

    Life at Westminster Canterbury Richmond will provide you conveniences such as chef-prepared meals, a wide range of social, recreational and spiritual activities and events, housekeeping services, scheduled transportation and outings, facilities and grounds care, emergency call service and much more.

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  • Where is Westminster Canterbury Richmond?

    Westminster Canterbury Richmond located at 1600 Westbrook Avenue in Richmond, Virginia. Our lovely community is a short drive to the Fan District, Southside, and the West End. Feel at home at a retirement community perfectly positioned to give you the best of Richmond You will have easy access to shopping, restaurants, arts and cultural events, hospitals and other conveniences you would expect.

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  • Will I be able to keep my car?

    Absolutely. There is convenient parking on-site for you and your guests. Some areas offer covered parking.

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  • What happens when I travel?

    Travel as often as you like—your home and possessions will remain well-attended. Your residence will be regularly checked by our security and housekeeping staff as requested.

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  • What type of security is provided?

    You and your apartment are protected within our gated community by our security team, as well as by lighted parking areas and walkways. There is also a personal 24-hour emergency call system in every residence.

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  • Will I be able to continue my special diet?

    Yes, you can. Many menu items can be cooked to order for special requests. Meals are carefully planned and prepared to offer a wide range of options to meet special dietary requirements. Our nutritionist is available through our health and wellness program to help you select a suitable plan.

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  • May I have guests, and may they join me in the dining room?

    Just like in your current house or condo, your guests—children, grandchildren, friends and relatives— are always welcome. They can enjoy meals with you in the dining room for a minimal charge. Should you need it, a guest room is also available at a nominal charge. Guests may stay with you for up to one week.

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  • Is Westminster Canterbury Richmond a smoke-free campus?

    Yes.

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  • Are pets allowed?

    Yes. Pets are allowed in certain areas of living.

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  • What does the monthly service fee cover?

    Standard items included in your monthly service fee include:

    • All utilities including basic cable and local phone service
    • Comprehensive interior and exterior maintenance
    • Housekeeping and linen services
    • Laundry facilities
    • 24-Hour security and emergency assistance
    • Scheduled local transportation
    • Planned social and recreational programs
    • Use of the
      • Jim Marable Fitness Center
      • Aquatics Center
      • Jane Martin Roberts Wellness Center
      • Richard “Bim” Gordon Woodworking Shop
      • H. Scott November Gallery
      • Jaqueline Room
      • McCord Clay Studio
      • McGue-Millhiser Arts Studio
      • Montague Chapel
      • Rice Assembly
      • Roof Terrace
      • Sara Belle November Theater
    • Libraries
    • Nutritionist
    • Pastoral Care Services

    We offer various contract options that allow you to choose how to pay for health services. All contracts provide you priority access to our quality, first-class Mary Morton Parsons Health Center, as well as tremendous value and true financial peace of mind.

    Health and Wellness Programs 

    Westminster Canterbury Richmond has such comprehensive wellness programs, you’ll find that staying fit is easy and fun at every level of life. Explore our Jim Marable Fitness Center, open around the clock. Take a relaxing swim in the beautiful aquatics center. Stop at one of the Dakim Brain Fitness kiosks to try games for cognitive strength. Discover the many spiritual programs to share and grow your faith. And feel reassured, knowing our on-site Clinic, rehabilitation services and pharmacy are always ready to serve you.

    Services Available for an additional charge

    • Various meal plan options
    • Guest meals
    • Guest accommodations
    • Catering for special occasions
    • Salon services
    • Home health services
    • Transportation
    • Wi-Fi
    • Rehabilitation Services—physical, occupational, speech and massage therapies
    • On-Site Clinic with visiting physicians
    • Dry Cleaning services
    • On-site Full Service Bank
    • Galleria Gift Shop
    • On-site Pharmacy
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  • What is the Mary Morton Parsons Health Center?

    The Parsons Health Center provides short- or long-term nursing care, as well as rehabilitative care that includes physical, occupational, speech and massage therapies. Residents always receive priority access to our health care services.

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  • Is a doctor always available?

    With 24/7 access to RNs, LPNs and Certified Nursing Assistants, residents get attentive care, supervised by our Medical Director. We offer transportation services so you may continue to see your preferred physician.

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  • What if I experience a medical emergency?

    Every residence is equipped with an emergency call system that is monitored 24 hours a day. In the event of an emergency, trained staff will respond immediately.

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  • What happens if my financial assets should be depleted through no fault of my own after I move into Westminster Canterbury Richmond?

    We want every resident to be assured that they will never be asked to leave if they are unable to pay through no fault of their own. Westminster Canterbury Richmond ensures the best life possible for our residents—especially during a hardship. In keeping with our spirit of generosity, we established Westminster Canterbury Foundation. Its Fellowship Program provides need-based financial support to more than 100 people each year. Since 1975, more than 540 people have received aid totaling $70 million.

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